911jili FAQ —
Your Questions, Answered

In the Philippines, the legal age for casino-style gambling is 21 years old. 911jili strictly enforces this requirement. You must be 21 or older to register, deposit, and play any game on the platform. During account verification, you may be asked to submit a valid government-issued ID to confirm your age. Accounts found to belong to underage players will be suspended immediately and any funds returned.

Account verification at 911jili involves confirming your mobile number via OTP during registration. For higher withdrawal limits, you may be asked to complete full KYC (Know Your Customer) verification by submitting a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS card. Verification is processed within 24 hours on business days. Verified accounts enjoy faster withdrawals and higher transaction limits.

On the login page, click the "Forgot Password" link. Enter your registered mobile number and you will receive an OTP. Use that OTP to verify your identity, then set a new password. Make sure your new password is at least 8 characters long and includes a mix of letters and numbers for better security. If you are still having trouble, contact the 911jili support team through the live chat on the platform.

No. Each player is allowed only one 911jili account. Creating multiple accounts is a violation of the Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you believe a duplicate account was created by mistake, contact support immediately to resolve the issue before it affects your access.

911jili supports a wide range of payment options popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store payment partners

All transactions are processed in Philippine Peso (₱). No international cards or cryptocurrency are required. The available methods may vary slightly depending on your account status and region within the Philippines.

To deposit via GCash on 911jili, log in to your account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit, and confirm. You will be redirected to the GCash payment screen where you authorize the transaction using your GCash MPIN. Once confirmed, funds are credited to your 911jili wallet almost instantly. The minimum deposit via GCash is ₱100.

Withdrawal processing times at 911jili depend on the method you choose:

• GCash / PayMaya: Usually within 1–3 hours on business days
• BPI / BDO / Metrobank: Same business day, up to 24 hours

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Make sure your account is fully verified to avoid delays. The minimum withdrawal amount is ₱200. If your withdrawal has not arrived within the stated timeframe, contact 911jili support with your transaction reference number.

Yes. The minimum deposit at 911jili is ₱100 for most payment methods. Maximum deposit limits vary by payment channel and account verification level. Fully verified accounts generally enjoy higher daily deposit limits. For the most current limits, check the Deposit page inside your 911jili account dashboard, as limits may be updated periodically.

Withdrawals can be rejected for several reasons:

• Your account is not fully verified (KYC incomplete)
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• The bank account or e-wallet details do not match your registered name
• Suspected fraudulent activity or policy violation on the account

If your withdrawal was rejected and you believe it was in error, contact the 911jili support team with your transaction ID for a review.

New 911jili players can claim a welcome bonus on their first deposit. The exact bonus amount and percentage may vary depending on current promotions, so always check the promotions section after registering for the latest offer. Welcome bonuses are credited to your account automatically once your qualifying deposit is confirmed. Wagering requirements apply before bonus funds can be withdrawn.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to bet your bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently toward meeting the requirement — check the specific bonus terms for details.

Every real-money bet you place on any 911jili game earns you loyalty points. As your points accumulate, you move up through loyalty tiers — each tier unlocking better rewards, higher cashback rates, faster withdrawals, and exclusive bonuses. Points can also be redeemed directly for bonus credits. Visit the Loyalty Program page for a full breakdown of tiers, point rates, and redemption options.

No, bonus funds cannot be withdrawn directly. They must first be converted to real cash by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the equivalent amount becomes part of your withdrawable balance. Your account dashboard shows your current bonus balance and wagering progress so you always know where you stand.

911jili offers a diverse game library built for Filipino players. Current titles include:

• Color Game — the classic Filipino dice-color game, live and fast-paced
• PP Live — Pragmatic Play live dealer tables including baccarat, roulette, and blackjack
• Ezugi Live — live casino tables with a wide variety of game types
• Mines — instant-win grid game with escalating multipliers
• Bingo Adventure — live bingo with jackpots and social features
• Handball — sports betting on handball matches with live in-play options

New games are added regularly, so check the Game page for the latest additions.

Yes. All instant-win and RNG-based games at 911jili use certified random number generators (RNGs) that are independently tested to ensure fair and unpredictable outcomes. Live dealer games are streamed in real time from professional studios, so you can watch every card dealt and every dice roll happen live. 911jili is committed to transparent and fair gaming for all players.

Minimum bets vary by game. As a general guide:

• Color Game: from ₱10 per round
• Mines: from ₱5 per game
• PP Live / Ezugi Live tables: from ₱20 per hand
• Bingo Adventure: from ₱10 per card
• Handball betting: from ₱50 per bet

These are indicative figures. Always check the in-game lobby for the current minimum and maximum bet limits, as they can vary by table and time of day.

Absolutely. All 911jili games are fully optimized for mobile play. You can access the full game library through your mobile browser without downloading anything, or you can download the dedicated 911jili app for an even smoother experience. The app is available for both Android and iOS devices. Visit the App page for download instructions.

Visit the 911jili App page on your mobile browser and follow the download instructions for your device. For Android users, you will download an APK file directly — make sure to allow installation from unknown sources in your phone settings before installing. iOS users can install the app via the Safari browser prompt. The app is free to download and gives you access to all games, deposits, withdrawals, and account management in one place.

If a game is not loading on 911jili, try these steps in order:

• Check your internet connection — switch between WiFi and mobile data (Globe or Smart) to see if that helps
• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari)
• If using the app, close it completely and reopen it
• Make sure your app or browser is updated to the latest version

If the issue persists, it may be a temporary server maintenance window. Check the 911jili platform for any maintenance announcements, or contact support.

First, double-check that you are entering the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option on the login page to reset it via OTP. If your account appears to be locked or suspended, contact 911jili support directly through the live chat feature. Do not attempt to create a new account — this may result in a permanent ban.

Yes. 911jili uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the platform. Your personal information, payment details, and account activity are secured at all times. The platform also uses two-factor authentication options and monitors accounts for suspicious activity to prevent unauthorized access.

911jili provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, you cannot deposit beyond that amount within the chosen period. Increasing a limit requires a cooling-off period before it takes effect, while decreasing a limit is applied immediately. These tools are designed to help you stay in control of your spending. Learn more on the Responsible Gaming page.

Yes. If you feel you need a break from gambling, 911jili offers both temporary cool-off periods and longer self-exclusion options. A cool-off period temporarily restricts your ability to deposit and play for a set number of days. Self-exclusion closes your account for a minimum period and prevents you from reopening it during that time. To activate either option, go to your account settings or contact support. 911jili takes responsible gaming seriously and will honor all self-exclusion requests promptly.

If you are concerned about your gambling habits, please reach out for help. 911jili encourages all players to gamble responsibly and provides self-exclusion and limit-setting tools to support you. You can also visit the Responsible Gaming page for more resources and guidance. Remember: gambling should always be entertainment, not a way to earn income or solve financial problems. If you need immediate support, please speak to a trusted friend, family member, or a professional counselor.